Monday, May 01, 2006

Apple's Updater trashed my iPod

I lost frustrating hours today with the first Apple product I’ve ever purchased.

I’ve been using iTunes for managing podcasts for almost a year now, but have never felt the need to get a dedicated audio player. I thought myself a dedicated 1-device man as my Sony Ericsson K750i mobile phone has a great audio player in it (along with a radio and a video camera and a reasonable contacts and calendar synchronization with MS Outlook).

However, thanks to the generosity (and bad poker playing) of some friends in Toronto a few weeks ago, I treated myself to a spiffy new black iPod Nano. It took about 6 hours to charge-up after a 20-minute install process, and synchronization was a snap. Since then, I’ve been enjoying the iPod on planes and trains, while running, and in the subway.

Today marks the first day I ever swore at Apple like I used to swear at Microsoft.

This afternoon, I updated iTunes, and was prompted to update my Nano with the most current iPod Updater (2006-03-23). After running that, the Updater froze, trashed my iPod, froze my system and changed my desktop image to a pic of Steve Jobs smoking a cigar and blowing arrogant, triumphant smoke rings at me as acidic, maniacal revenge for all the PC v.s. MAC jokes I've made over the years.

That last part is not true. Really, Steve, it's not. I'd actually like to keep the iPod...

Anyway, I tried troubleshooting and debugging my machine, the programs, the iPod and my brain but it took what seemed like forever (a few hours anyway, while toggling between e-mail and TV) before I found the perfect support thread in an Apple forum where poster TrevorQ suggests:

...go into My Computer with the iPod connected, right click it, wait till the right click menu comes up (could take a few minutes), click Format, wait for the Format window to come up (again, could take a few minutes), and format the iPod with the default settings there (FAT32, Default allocation size, and Quick Format NOT checked). Then open up the iPod Updater and restore the iPod. Should work fine from there.
Note that this did work for me.

Evidently there’s a major bug in either the Updater or the iTunes update which screws with your PC and Apple is going to need to update their Updater to debug the bugs which bugged me for hours tonight.

Bleagh.

On the bright side, I get to listen to my “Running Hour” playlist tomorrow morning.

Happy Valborgsmässoafton, btw. And yes, I was in Uppsala yesterday!

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