Summary
This chapter detailed the process involved in developing an intranet for your organization. It covered many of the different planning stages that need to be completed thoroughly before any designers or developers start their work. Extensive planning is definitely the single most important aspect of the process.
The second most important part of your process is documentation. Capturing all information at every step as concretely, explicitly and clearly as possible will allow you to get your project done on time, on schedule and on budget. These three factors may change, but as long as expectations are managed properly during a project's evolution, they can become your revised deliverables.